Seltek Solutions are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
(a trading division of NetSecrets Ltd)
Ayrton House, Buntsford Park Road Bromsgrove Worcestershire B60 3DX United Kingdom
Phone: 01527 571733
Fax: 01527 557122
Email: sales [at] SeltekWarehouse [dot] co [dot] uk
VAT Registration Number 747 4911 07
Company Registration Number 04439226
NetSecrets Ltd is registered in England and Wales
Company Registration No. 04439226
Registered Office as above
VAT No.: GB 747 4911 07
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard, Switch, Maestro and Amex. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
Our prices include standard shipping to destinations on UK mainland (excluding some post code areas in Scotland). If your order is subject to any additional carriage costs we will contact you to agree this before we process your order.
For faster shipment options or shipment costs other than to UK mainland you will need to contact our sales team on 01527 571733
In most cases we indicate the time we will take to despatch your items, generally as "48 hour despatch" or 5, 10 or 15 working days. Please be aware that our standard free carriage can take up to 3 days from despatch to arrive with you. So an item on 48 hours despatch ordered on Monday will normally be despatched by close of play on Wednesday and arrive with you the following Monday. For a small surcharge this can be converted to next day delivery saving 2 days. If you require this option call our sales team on 01527 571733 to check cost.
On the other hand many items on longer lead times will often be delivered sooner than indicated depending on the stock situation. So if you need something quickly it is always worth checking with our sales advisors on the current situation.
Please note that works shutdowns can extend delivery times and these are planned as follows for 2012:
Christmas Shutdown: 21/12/12 to 02/01/13
For orders made from the UK or the European Union, 20% VAT is added. Orders from outside the EU are VAT free. For orders outside the UK but in an EU country you can send us your valid VAT number and we will not then charge VAT.
|Credit Card Security|
Here at Seltek Warehouse we take security very seriously and make shopping online as safe as possible.
Your browser will go into secure mode as soon as you access the 'Checkout' or page, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or verifying that the site's address has changed to https:// format.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates large numbers of code combinations to protect all transactions made on this site, so that your card details can't be viewed by anyone else using the internet.
We only accept orders that are placed using Secure Socket Layer (SSL). This prevents you from unintentionally revealing personal information using an insecure connection. During payment, we also ask for your card billing address and security number as an additional security check.
No credit or debit card details are stored on the site once your order has been processed, which is why you can save your favourite delivery address but need to enter your card details each time you order.
We recommend that you always close down your internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary cookies from any sites that you may have visited.
If you have any further concerns about security, please contact our customer advisors on 01527 571733.
All products come with full manufacturer's warranty. For more details please contact our sales advisors on 01527 571733
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01527 571733 or fax us on 01527 557122 or write to us at (a trading division of NetSecrets Ltd) Ayrton House, Buntsford Park Road Bromsgrove Worcestershire B60 3DX United Kingdom
Seltek Solutions do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. If goods are returned they must be "as new" complete with original packaging. Return carriage is at the Customer's expense.
Any goods deemed to be "customised", i.e. made to order, are excluded and our full returns policy can be viewed at: http://www.seltekwarehouse.co.uk/downloads/ReturnsPolicy.pdf
If payment is made by credit or debit card we will take payment when processing your order as many items are made to order unless there is any query relating to the order in which case we will contact you first for clarification.
If you request an invoice so that you can pay by cheque or bank transfer we will make shipment only when payment is received. Established customers may apply for 30 day credit terms subject to successful credit checks.